Terms of service
These Terms of Service (“Terms”) govern your access to and use of the Zenera website and the purchase of products from Zenera. By visiting our website, placing an order, or using any of our services, you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.
If you do not agree to these Terms, you must not use our website or services.
1. General Information
This website is operated by Zenera. Throughout the site, the terms “we,” “us,” and “our” refer to Zenera. These Terms apply to all users of the website, including visitors, customers, and contributors of content.
2. Business Details
Business Name: Veridium Pty Ltd T/A Zenera
Phone number: +61290995748
Email: info@zeneraco.com
Address: 83 Princes Highway, St Peters NSW 2044, Australia
Business hours Mon-Fri 9am-5pm AEST
Response time: Within 24-48 hours
3. Eligibility and Use of the Website
By using this website, you confirm that you are at least the age of majority in your country of residence or that you have permission from a parent or legal guardian.
You agree not to use our website or products for any unlawful purpose or in violation of any applicable laws or regulations. Any breach of these Terms may result in the suspension or termination of your access to our services.
4. Prices and Payment
All prices displayed on our website are shown in the currency selected.
Taxes, duties, and shipping fees may vary depending on your country or region and will be clearly displayed at checkout before you complete your purchase.
We reserve the right to change prices, discounts, promotions, or product availability at any time without prior notice.
You agree to provide accurate, complete, and up-to-date payment and billing information. Payment is charged when your order is confirmed or dispatched, depending on your selected payment method.
We reserve the right to refuse or cancel any order where fraud, unauthorized transactions, or pricing errors are suspected.
Changes will not affect orders placed before the change takes effect.
5. Orders and Delivery
Orders are processed within 1–3 business days unless otherwise stated.
Estimated delivery times and shipping conditions are outlined in our Shipping Policy.
You are responsible for providing accurate delivery information. We are not responsible for delays, losses, or failed deliveries resulting from incorrect or incomplete address details provided by you.
6. Change of Mind returns
Return requests must be made within 30 days of delivery.
The item must be unused, in original condition, and returned in a re-sellable condition..
Return shipping costs are the responsibility of the customer.
Shipping costs are non-refundable.
Refunds are processed within 14 days after inspection and issued to the original payment method or as store credit.
Certain products may be excluded from returns. Full details are available in our Returns & Refunds Policy.
This policy applies in addition to, and does not limit, your rights under the Australian Consumer Law.
7. Warranty and Complaints
If a product is defective, damaged, or not as described, you must contact us at info@Zeneraco.com with a description of the issue and supporting photos or videos where applicable.
Where a product fails to comply with a consumer guarantee under the Australian Consumer Law, we will provide the remedy you are entitled to. For a major failure, you may choose your preferred remedy. For a minor failure, we will provide an appropriate remedy which may include repair, replacement, or refund.
This warranty does not cover damage caused by misuse, accidents, improper handling, normal wear and tear, or failure to follow care instructions.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure
8. Accuracy of Information
We make reasonable efforts to ensure accuracy and will correct any identified errors promptly. Minor technical or typographical errors may occasionally occur.
We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.
9. Third-Party Tools and Links
Our website may include links to third-party websites or tools that are not operated or controlled by us. We are not responsible for the content, accuracy, or practices of third-party services.
Your use of third-party websites or tools is at your own risk.
10. User Obligations
You agree to:
Provide accurate and complete personal, billing, and delivery information
Use payment methods that you are authorized to use
Refrain from fraudulent activity, abuse, or misuse of the website
Not interfere with the security, functionality, or operation of the website
11. Limitation of Liability
Nothing in the Terms excludes, restricts, or modifies any right or remedy under the Australian Consumer Law.
To the fullest extent permitted by law, Zenera shall not be liable for indirect, incidental, or consequential damages, except where such liability cannot be excluded under applicable law.
To the extent permitted by law, our total liability to you shall not exceed the amount you paid for the relevant goods or services giving rise to the claim.
12. Force Majeure
We are not liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, war, pandemics, government actions, supply chain disruptions, or failures of telecommunications or utilities.
13. Termination
These Terms remain in effect unless terminated by either you or us.
We may suspend or terminate your access to the website or services immediately if you breach these Terms or engage in unlawful or harmful conduct.
Where the breach is capable of remedy, we will provide reasonable notice and an opportunity to remedy before terminating access, except in cases of serious, urgent, or repeated misconduct.
14. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of New South Wales, Australia.
Nothing in these Terms limits any rights you have under the Australian Consumer Law or applicable state or territory consumer protection legislation.
We encourage you to contact us first at info@Zeneraco.com to resolve any disputes or concerns amicably.
If we are unable to resolve your concern, you may contact the Australian Competition and Consumer Commission (ACCC) at accc.gov.au, or your relevant state or territory fair trading office (e.g., NSW Fair Trading at fairtrading.nsw.gov.au).
15. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.
16. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy, constitute the entire agreement between you and Zenera regarding your use of the website and services.
17. Changes to These Terms
You can review the most current version of these Terms at any time on this page. We reserve the right to update or modify these Terms by posting changes to our website.
Changes will not affect orders placed before the change takes effect.